Presto Phoenix and Galardi Enhance Voice AI for Drive-Throughs

Presto Phoenix, a leading provider of AI-driven solutions tailored for the quick-service restaurant (QSR) sector, has recently announced an exciting expansion of its collaboration with the Galardi Group. This partnership aims to implement advanced voice AI ordering technology across Wienerschnitzel’s drive-through locations nationwide. The initiative is set to revolutionize the way customers interact with drive-through services, enhancing both efficiency and customer satisfaction.

Expansion of AI Technology in QSR

Gee Lefevre, CEO of Presto, expressed enthusiasm about the partnership, stating, “We’re thrilled to expand our partnership with the Galardi Group and bring Presto Voice to Wienerschnitzel locations across the country.” This collaboration is not just about technology; it represents a significant shift in how quick-service restaurants operate, particularly in the drive-through segment.

The partnership is strategically targeting an expansion in 2025, with plans to incorporate the voice AI technology in 350 corporate and franchise drive-through locations across the United States. This ambitious goal highlights the growing trend of integrating AI solutions in the fast-food industry, aiming to streamline operations and improve customer interactions.

Benefits of Presto Voice Technology

Presto’s voice AI product, known as Presto Voice, is designed to automate the drive-through ordering process. This innovative technology acts as a virtual employee, alleviating the burden of excessive multitasking for staff members. By doing so, it not only increases order accuracy but also enhances the overall customer service experience.

One of the key advantages of implementing Presto Voice is its ability to drive sales through effective upselling. A recent upsell test conducted with Wienerschnitzel’s all-beef hotdog revealed a remarkable 5% average increase in total sales when Presto Voice was utilized to consistently promote the product. This statistic underscores the potential financial benefits of adopting AI technology in drive-through operations.

Leadership Insights on AI Adoption

Rusty Bills, Chief Operating Officer of Galardi Group, shared his thoughts on the partnership, stating, “We are delighted to be an early adopter of AI with Presto and have conviction in the ROI [return on investment] we see across upsell revenue, labour cost, and the consistency of the customer experience.” This sentiment reflects a growing recognition within the industry of the importance of technology in enhancing operational efficiency and customer satisfaction.

Bills further emphasized the need to scale their partnership towards a fully AI-enabled system, believing it will significantly contribute to the success of their franchisees. “The QSR space is rapidly moving in the technology space, and we are happy to partner with Presto to help us navigate this current way of doing business,” he added.

Presto Phoenix: A New Era in AI Solutions

Presto Phoenix was officially announced in January 2025 by Presto Automation, following the completion of its asset sale to a consortium led by Remus Capital. This group includes Link Ventures and Metropolitan Partners Group, which were previously involved as lenders to Presto. The transition marks a new era for Presto, positioning it as a key player in the AI-driven solutions market for the QSR industry.

As the fast-food industry continues to evolve, the integration of AI technologies like Presto Voice is becoming increasingly vital. The ability to automate processes and enhance customer interactions is not just a trend; it is a necessity for staying competitive in a rapidly changing market.

Conclusion: The Future of Drive-Throughs

The collaboration between Presto Phoenix and Galardi Group represents a significant step forward in the integration of voice AI technology in drive-throughs. As they prepare for a nationwide rollout, the focus remains on improving customer experience and operational efficiency. The potential for increased sales and enhanced service quality positions this partnership as a model for future innovations in the QSR sector.

For more information on this exciting development, you can read the original article here.